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Privacy Policy

Last updated: March 18, 2024

Physical Edge Ltd (we) are committed to protecting your personal data and respecting your privacy.

1. Introduction

1.1. This policy (together with our terms and conditions (Terms and Conditions) and any additional terms of use incorporated by reference into the TERMS AND CONDITIONS, together our Terms of Use) applies to your use of:

our mobile application software (Application) available on our site (App Site), once you have downloaded, used, opened or streamed a copy of the Application onto your mobile telephone or handheld device (Device).
Any of the services accessible through the Application (Service) that are available on the Application Site or other sites of ours (Service Sites), unless the TERMS AND CONDITIONS states that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This Application is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2. Important information and who we are

2.1. We are the controller and are responsible for your personal data (collectively referred to as "we", "us" or "our" in this policy).

2.2. We will process your Health Data and you give your specific consent to this type of processing for the purposes of providing the Service.

3. Contact details

3.1. Our full details are:

Full name of legal entity: Physical Edge Ltd (Company number 05903633)
Name of data privacy manager: Rhys Chong
Email address: reception@physical-edge.com
Telephone number: +44 203 289 1296

3.2. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues.

4. Changes to the privacy policy and your duty to inform us of changes

4.1. We keep our privacy policy under regular review.

4.2. This version was last updated on 18 March 2024. It may change and if it does, these changes will be notified to you by email or when you next start the Application or log onto one of the Service Sites. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the Application or the Service.

4.3.It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

5. Third party links

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including but not limited to Amazon affiliate links from which we may derive some portion of income or commission). Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites or use these services.

6. The data we collect about you

6.1. We may collect, use, store and transfer different kinds of personal data about you as follows:

Identity Data.
Contact Data.
Financial Data.
Transaction Data.
Device Data.
Content Data.
Profile Data.
Usage Data.
Marketing and Communications Data.
Location Data,
Health Data.

6.2. We explain these categories of data below.

6.3. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership) other than Health Data. Nor do we collect any information about criminal convictions and offences.

7. How is your personal data collected?

7.1. We will collect and process the following data about you:

Information you give us. This is information (including Identity, Contact, Financial, and Marketing and Communications Data) you consent to giving us about you by filling in forms on the Application Site and the Service Sites (together Our Sites), or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the Application Site, download or register an Application, subscribe to any of our Service, search for an Application or Service, make an in-Application purchase, share data via an App's social media functions, save or share videos or images, answer surveys or medical questionnaires, and when you report a problem with an Application, our Service, or any of Our Sites. If you contact us, we will keep a record of that correspondence.
Information we collect about you and your Device. Each time you visit one of Our Sites or use one of our Apps we will automatically collect personal data including Device, Content and Usage Data. We collect this data using cookies and other similar technologies.
Information we receive from other sources including third parties and publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
- Device Data from the following parties:
  - analytics providers;
  - advertising networks; and
  - search information providers.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
- Identity and Contact Data from data brokers or aggregators; and
- Identity and Contact Data from publicly available sources.
Unique application numbers. When you want to install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

8. Cookies

We use cookies to distinguish you from other users of the Application, Application Site, the distribution platform (Appstore) or Service Sites and to remember your preferences. This helps us to provide you with a good experience when you use the Application or browse any of Our Sites and also allows us to improve the Application and Our Sites.

9. How we use your personal data

9.1. We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:

Where you have consented before the processing.
Where we need to perform a contract we are about to enter or have entered with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Where you have consented, sharing with personal trainers or medical professionals.
Where it is part of the Service we provide to you.

9.2. We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.

10. Purposes for which we will use your personal data

Purpose/activity	Type of data	Lawful basis for processing
To install the Application and register you as a new Application user	Contact Financial Device Health	Your consent
To process in-Application purchases and deliver Service including managing payments and collecting money owed to us	Identity Contact Financial Transaction Device Marketing and Communications Location Health	Your consent Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you including notifying you of changes to the Application or any Service	Identity Contact Financial Profile Marketing and Communications Health	Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Service) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions)
To enable you to participate in a prize draw, competition or complete a survey	Identity Contact Device Profile Marketing and Communications	Your consent Performance of a contract with you Necessary for our legitimate interests (to analyse how customers use our products/Service and to develop them and grow our business)
To administer and protect our business and this Application including troubleshooting, data analysis and system testing	Identity Contact Device	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you To measure and analyse the effectiveness of the advertising we serve you To monitor trends so we can improve the App	Identity Contact Device Content Profile Usage Marketing and Communications Location Health	Consent Necessary for our legitimate interests (to develop our products/Service and grow our business)
Sharing information with personal trainers and medical professionals	Identity Contact Device Content Profile Usage Marketing and Communications Location Health	Consent Necessary for providing the Service

11. Disclosures of your personal data

When you consent to providing us with your personal data, we will also ask you for your consent to share your personal data with third parties.

12. International transfers

We do not transfer your personal data outside the jurisdiction in which they are supplied to us.

13. Data security

13.1. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

13.2. Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

13.3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

14. Data retention

14.1. In some circumstances you can ask us to delete your data.

14.2. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

14.3. In the event that you do not use the Application for a period of three years then we will treat the account as expired and your personal data may be deleted.

15. Your legal rights

15.1. Under certain circumstances you have the following rights under data protection laws in relation to your personal data.

15.2. You also have the right to ask us not to continue to process your personal data for marketing purposes.

15.3. You can exercise any of these rights at any time by contacting us at the addresses provided to you.

15.4. You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- if you want us to establish the data's accuracy;
- where our use of the data is unlawful but you do not want us to erase it;
- where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

16. Glossary

Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Third parties

Service providers acting as processors who provide IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue and Customs, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.

17. Description of categories of personal data

Identity Data: first name, last name, maiden name, username or similar identifier, marital status, title, date of birth, gender.
Contact Data: billing address, delivery address, email address and telephone numbers.
Financial Data: bank account and payment card detail.
Transaction Data: includes details about payments to and from you and details of in-Application purchases.
Device Data: includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting.
Content Data: includes information stored on your Device, including friends' lists, login information, photos, videos or other digital content, check-ins.
Profile Data: includes your username and password, in-Application purchase history, your interests, preferences, feedback and survey responses.
Usage Data: includes details of your use of any of our Apps or your visits to any of Our Sites including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Location Data: includes your current location disclosed by GPS technology or other technology.
Health Data: includes health information you share with us and data gathered and recorded throughout our sessions and in our correspondence. It shall include any records including imagery and video that you share with us, that we record or which arise in the course of our provision of the Service.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.